Shipping and Returns | Keisari Matcha

Shipping and Returns

Domestic shipping (within Australia)

All Keisari customer orders are sent from Canberra, Australia.

We offer free standard shipping within Australia on orders over $49 (subtotal, excluding shipping costs).

For orders $49 and under, standard shipping is a flat rate of $8. Express post is a flat rate of $12.

Orders placed by 9pm AEST are dispatched by the next business day through Australia Post. The time it takes to arrive will depend on your location and selected shipping option. The Australia Post website has more information about delivery areas within Australia.

International shipping

We do not currently offer international shipping.

Returns

All our products are inspected carefully prior to shipping. If you have any concerns with an item, please email us with the relevant details to customerservice@keisari.com.au within 14 days.

If an item is faulty, we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product. The item must be returned within 30 days from the date of purchase with the receipt or proof of purchase.